Help
Payments, problems and how to reach us.
Questions renters ask
When do I pay, and how much?
At pickup, in cash, to the owner: the total shown when you booked. Nothing is charged online, and there is no booking fee.
Do I pay anything before pickup?
No. Kutalok takes no payment, and the owner shouldn't ask for any before you have the vehicle. If they do, say no and tell us.
Will the owner ask for a deposit or my passport?
Some owners keep a deposit (cash, passport or KTP) until you return the vehicle. Every vehicle page says which. Kutalok never asks you to upload documents.
What if I cancel?
Cancel free from your booking any time before your pickup time: just pick a reason. For a limited time after it, shown on your booking, you can still cancel until you have the vehicle. It's recorded as a late cancellation, and there's still nothing to pay, because you pay nothing until pickup.
The owner hasn't come. What do I do?
Call them first. The number is on your booking. Can't reach them? Open your booking, choose “Cancel, or report a problem” and pick “The owner didn’t show up”, before the deadline shown there. The booking is cancelled and recorded against the owner, and you owe nothing.
Do I need an international driving permit?
If your licence is from outside Indonesia, yes. Carry an International Driving Permit with it, for the right vehicle class. Without one, the owner can refuse the vehicle and your insurance may not cover you.
Can it be brought to where I am staying?
Often, and free: owners who deliver do it at no cost within their area. Search for your hotel or villa in Filters to see who delivers to you.
Do I need an account to look around?
No. You only sign in when you book.
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